Store Policy

What is your return policy? Furniture Fair offers a three-day reselect or cancellation policy. If within three days of delivery or pick up you are not completely satisfied with the color, item size, comfort, or quality of your order, Furniture Fair will allow you to reselect one time or cancel your purchase. Delivery Fee or Furniture Fair pick-up fee will be charged to all orders and will not be refunded. Pick-up orders must be returned to the original pick-up location within three days of pick-up. This policy does not apply to Mattresses, Mattress Pads, Adjustable Bases, Mattress Foundations, Pillows, Bedspreads, Lamps, Door Buster items, Special Orders, Floor Samples, Stock Liquidation items, Clearance Center or Clearance priced purchases. Any Appliances or Electronics returns must be returned with all Vendor Service/Operators Manuals, power cords, and remote controls. Restocking fees may apply. One-time reselections are allowed on Furniture, Mattress, Appliance, and Electronics purchases.

*Please note: Refunds requiring the return of any products taken possession of are dependent on said return.

At the point of delivery or pick up, if any items purchased at a store-front location need to be serviced, please contact the store where the purchase was made. Cancellations within the three-day period will be processed for the original merchandise purchase. Refunds will be processed by Furniture Fair within 10 days of the return of your canceled merchandise. Purchase paid by credit card will be credited to the card used for purchase. The time it takes for credit to be viewed on the statement balance can vary depending on the bank card system. Purchases made with cash or check will be refunded via Furniture Fair check within 10 business days. Furniture Fair offers NO CASH REFUNDS. One-time reselections are allowed on mattress purchases.

What is your mattress return policy?

Furniture Fair offers a 120-day mattress return policy on Nectar, Serta iComfort, and Serta Arctic. The customer must sleep on the mattress for 30 days to allow time to get used to the new comfort, firmness, and feel of the new mattress. After that period, you are allowed to return the mattress ONE TIME up to 120 days after the original purchase date. $40 Restocking Fee PLUS Delivery Fee amount PLUS New Delivery Fee applies.*

*All other Mattress products are not included in this policy. They have no comfort return policy.

Nectar Mattress Return Policy The return request for an opened mattress can be made no earlier than 30 days after delivery. The return request for an opened mattress must be made no later than 365 days after delivery.

Unopened mattresses are eligible for return and refund after delivery.

To return, products must be in a condition where we can donate them, with only normal wear and tear (in Nectar sole discretion).

Products must have been used only for their intended purpose. This includes using the product on an appropriate base, frame, or foundation. Environmental damage, such as mold due to the misuse of the product in this way, voids return eligibility.

Mattresses that have not been opened within 90 days of delivery are considered misused and are ineligible for warranty claims and returns.

You must submit all required information and documentation requested by our Customer Care team to complete your return within 30 days of your return and refund request. If you do not, the refund request must be re-submitted. Delivery Fee, Pillows, Mattress Pads, Box Spring, and Adjustable Base are non‑refundable.

Online Purchase Return Policy

Returns of items purchased online are permitted within 24 hours of the delivery if the merchandise was not as expected, within our local trading area of 100 miles from a Furniture Fair location. Outside our trading area, there are no refunds or cancelations. Refunds will be made for the purchase price of the merchandise plus sales tax, but not the delivery fee or shipping charge.

To initiate a return, please contact the store you selected to process your sale at the time of purchase. Please include your original sales order number, name, and address when contacting the store. You are responsible for returning the merchandise in the condition in which it was delivered and must pay shipping costs to return the item. Once the merchandise has been returned to us, refunds may take up to 10 business days to process.

Special Order/Internet Only purchases online cannot be canceled unless they are received damaged. Furniture Fair must be notified of any damaged items within 24 hours with pictures of the original packaging and damage to the item. Restocking Fee may apply.

Purchase Guarantee

Everything at Furniture Fair is bought in truckloads to assure you the BEST PRICE!

Any product produced overseas is bought in solid container loads so our customers get the best price possible.

Floor Samples, Stock Liquidation items, Door Buster items, Bonus Offers, Clearance Center, Clearance Priced items, Prior Sales, Free Offers or Going-Out-Of-Business sales may make prices vary. Online marketer, shipping cost and if there is a free interest offer, they must be included when comparing prices.

Special Order Policy

All Special Orders must be paid in full 100% cash, check, or credit card at the time of purchase, plus tax.

* Please note: Vendor delivery times vary. Furniture Fair is not responsible for vendor delays. No returns are allowed on Special Order merchandise and brands that are not normally carried by Furniture Fair, built-in appliances, and accessories. Delivery Fee or Shipping Fee on all Special Orders is non‑refundable.

Any Ashley Furniture on the furniture-fair.net website or other products we do not have on any floors are considered Special Orders.