Furniture Fair does our absolute best to insure your delivery is made promptly and efficiently. Each Furniture Fair delivery truck is equipped with a
cellular phone to ensure up-to-the-minute response to unexpected situations that could affect delivery times. Our delivery people are dedicated employees
of Furniture Fair, not a third party or contract service. They undergo an extensive background check so you know they will take care of your merchandise
and your home. Their objective is customer satisfaction. You should expect our delivery staff to set your furniture in the room you want as you want it,
assemble hardware on all bedroom and dinette sets, and remove all packaging material. Our qualified delivery staff will be sure to get your selection to
your home safely, making it a satisfying experience for you.
Out of Area Deliveries
Furniture Fair Eastern North Carolina's Premier Furniture and Electronics Retailer has now partnered with A & O Delivery Service to offer our services to those outside our local trading area!
At Furniture Fair we want to earn your business! We will contact you with an shipping quote within two business days.
Please review the details and guidelines to see if we can assist you!
A & O HOME DELIVERY
EHS LLC doing business as A & O Home delivery is a privately owned North Carolina Corporation. Our Company was formed to service the retail furniture trade that purchases furniture from manufacturers in and around the Triad Area of North Carolina. Due to the demand for in-home furniture delivery, we have continued to expand our scope of operation to include service to most of the lower 48 states including the District of Columbia. Classified by operating revenue, A & O Home Delivery is a class 2 Common Carrier generating between three to ten million dollars of gross revenue per year.
Our owners and top management team have over 150 years of experience in the in-home furniture delivery industry. We are constantly looking for new and innovative ways to improve our service to customers and bring efficiency to our operation. We know, in the eyes of our customers, “we are only as good as our last delivery.” We typically deliver between 350 and 450 orders per week with our “White Glove Service” and have a 1% or less claim ratio. We are extremely proud of this accomplishment considering the industry standard is 3% or less. We are able to achieve these results with our preload inspections, catching defects prior to delivery to the customer. Our goal is to provide a timely and damage free delivery to your customer so your customer is happy. Then you are free to sell furniture to additional customers without having to be involved with after delivery customer service issues.
District of Columbia
How We Operate
We are an irregular route carrier, running where business volume dictates. We have listed some of the states in bold print that we consider low volume. Deliveries to these states will sometimes take a little longer than our higher volume states. Our routing Department puts together trips for our Schedulers to call and confirm with our customers. Deliveries are scheduled in a four (4) hour window. Trips are generally scheduled a few days to a week in advance of the actual delivery.
Day of Delivery
In most cases our drivers will call the supplied phone number, either the night before, or from the previous stops, to get directions. It is important that the customer is present to answer the phone when our drivers call. Please supply as many phone numbers as possible for us to contact the customer within the delivery window.
Our Drivers Will
- Mount mirrors to dressers and assemble pier systems.
- Set up beds, bunk beds and attach headboards to frames, provided no holes have to be drilled.
- Supply, cut to length, and install bed slats.
- Secure chair seats to chairs if not already attached.
- Install support brackets to secure hutches, chins tops and bookcases to bases.
- Set up and secure table legs.
- Knock down cardboard and packing material and haul away at customer’s request.
- Install hardware such as knobs and pulls on the furniture.
- Place wall units, entertainment centers, china cabinets etc. at their appropriate destination. Wall units and entertainment centers are generally left out from the wall so the customer can connect electronic equipment. When on carpet, pieces with side units are not attached until they are loaded. They must settle into the carpet and be leveled before they can be attached. The drivers will show the customer how to level the piece. Any furniture on carpet may require an adjustment as it settles into the carpet.
Our Drivers Will Not
- Install glass or wooden shelves.
- Set the time or place weights in clocks.
- Install TV shelves.
- Disassemble furniture that will not fit into a room. Drivers must call our office for instructions. (See Delivery of Large or Heavy Items.)
- Move furniture already in the room. The room will need to be cleared prior to the driver’s arrival. (Any arrangements between the customer and drivers to do something over and above this list is between those parties, and A & O Home Delivery accepts no responsibility or liability.)
- Hang mirrors or pictures on walls.
- Remove, disconnect or reconnect electronic equipment. The customer has total responsibility for moving and handling this type of equipment.
In the Event of Damage
If a customer receives a piece of damaged or defective furniture, we will return the piece to our High Point Facility. Our Customer Service Department will determine if the piece can be brought up to manufacturers standards or if it must be replaced. The customer should receive (keep) the undamaged pieces to prevent the possibility of any future damage due to unnecessary handling. Any damage to customer property should be reported to A & O Home Delivery at 336-882-5500 as soon as it is discovered. It is A & O Home Delivery’s policy not to participate in a claim unless all freight charges have been paid in full. Any damage to a customer’s home or personal property must be noted on the Bill of Lading at the time of delivery while our drivers are in the home. We nor the delivery team can accept responsibility for damage that is discovered after our team has departed.
Unless prior arrangements have been made with the customer, a responsible party must be present to receive each order.
Delivery of Large or Heavy Items
The customer is responsibility to note the size and dimensions of the furniture to insure that it will fit, not only in the designated room, but also through hallways, airlocks, doorways, stairwells, etc. If the delivery to the designated room involves potential damage to your home due to the weight or size of the furniture, the delivery will be made to another area designated by the customer. If the furniture is left in an area at the customer’s home because of this situation, it will be the customer’s responsibility for any additional movement. We furnish two men on our delivery teams. If your furniture has an individual piece weight of 300 pounds or more, we require the customer to have additional people as needed to safely effect delivery.
We will attempt to schedule delivery on a particular day within a four-hour time frame. (Our team should arrive any time during this four-hour window.) Sometimes delivery problems such as traffic, weather, accidents, etc. cause teams to run behind schedule. If this should happen, our driver will attempt to call you either before or during your time frame. It is recommended that you try to be somewhat flexible due to the fact we cannot schedule or predict all of the variables that might occur on any given trip.
Our trips are put together and called from freight bills. This is not an exact science and sometimes our trucks fill before all of the scheduled furniture is aboard. This does not happen often, but when it does, we will advise the affected customers and assure you that your order will be on the next truck in your area. Customers should be mindful of this possibility and plan their activities accordingly.
Sometimes we find ourselves in a situation that we cannot get our equipment close enough to your home to make the delivery. We will get as close as possible. The customer may be asked to supply a smaller vehicle for us to effect delivery. If there is a low underpass, low limit road or the customer lives on a road that a large truck cannot traverse, please advise our Scheduler who calls to set up the delivery. This seldom happens, but when it does, it is the homeowner’s responsibility to borrow, lease or obtain a vehicle to complete the delivery.
IF THE DELIVERY CANNOT BE ACCOMPLISHED THROUGH NO FAULT OF A & O HOME DELIVERY, THE SHIPMENT WILL BE SUBJECT TO A REDELIVERY CHARGE. THIS CHARGE MAY BE ASSESSED ON ANY CONFIRMED ORDERS IF CANCELLED AFTER BEING LOADED ON THE DELIVERY UNIT OR IF THE CUSTOMER IS NOT AVAILABLE TO ACCEPT THE ORDER DURING THE DELIVERY WINDOW. THIS WILL BE IN ADDITION TO THE EXISTING FREIGHT CHARGE.
Charges for Additional Services
Unless prior arrangements are made with A & O Home Delivery to perform warehousing the follow storage fee will apply. All orders that are not released for shipping will be held for thirty days (30) without charge, but on the thirty first (31) day a forty ($40.00) dollar storage charge will be assessed for each order. Each additional thirty (30) day period will be assessed a storage charge of five dollars ($5.00) per hundred (100) pounds with a fifteen dollar ($15.00) minimum.
When we handle orders which we receive but do not deliver either the shipper or consignee will be charged a forty dollar ($40.00) minimum. This charge must be paid or guaranteed in writing before these orders can be released.
A & O Home Delivery’s primary mission is to provide first class in-home delivery. We have a pickup service covering a limited area. Pickups will be charged a flat rate of twenty dollars ($25.00) per order. Orders that are delivered to our facility by shippers or via common carriers will be charged only our appropriate delivery charge. Contact A & O Home Delivery to discuss warehousing and consolidation services.